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Check on Telstra Outages during disasters |
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Written by Les Fawkes
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Wednesday, 06 July 2011 |
A
new Telstra Country Wide website will give customers on the Sunshine
Coast up-to-date information on network outages and restoration
activities during major outages and natural disasters.
Telstra
Country Wide Area General Manager for Sunshine Coast, Kris Carver, said
the new website was developed as a result of the natural disasters
around the country during the 2010/11 summer.
“Communication
is vital during a disaster and we pride ourselves on our local team’s
response during these times. This website will help us give people
the information they need at a time that suits them,” he said.
“Our
regional customers can access the information from the website at their
convenience, without having to call Telstra or waiting for the next news
bulletin. It will also allow family and friends, who may be
concerned about people in disaster areas, to check updates on the
network.
“During
periods of normal operation, this website will enable people to check
what is happening to landline, broadband, or mobile services in the
region simply by entering the relevant postcode. It will provide the
latest outage information,” said Mr Carver.
“During
a natural disaster, it will be expanded to include suburb or town name,
with the status of landline, broadband and mobile services in each
town. It will also include a map to highlight the affected areas.
“In
addition, the website will assist people by providing them a link to
report a fault and details on how to apply for disaster assistance
packages where available,” he said.
Telstra
Country Wide has a history of learning from its response to natural
disasters and how to do things better in the future. From the Black
Saturday Bushfires of 2009, Telstra developed the Mobile Exchange on
Wheels (MEOW) to quickly restore damaged exchanges or mobile towers in
the absence of standard operating equipment.
Telstra’s mobile exchanges and towers were used widely during the Brisbane Floods and Cyclone Yasi to keep people connected.
The new website can be found at telstra.com.au/networkoutages
This website can also be accessed from iPhones and other mobile devices.
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Last Updated ( Monday, 08 August 2011 )
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Range News 2005 - ON 
